SHIPPING POLICY

Thank you for choosing Queen Berengaria Commandaria from www.commandaria.com. This Shipping Policy explains how we process, ship, and deliver your order.

1. Shipping Destinations

We currently ship exclusively within the European Union.
All EU shipments move freely under the single market rules, meaning no customs clearance, no import duties, and no border delays.

We do not ship to the United Kingdom, Switzerland, Norway, the USA, Canada, or any non-EU destination.

2. Order Processing Time

Once your order is placed, it is processed within 3–4 business days.

During peak seasons or holidays, processing may require additional time.

3. Shipping Costs

All orders include FREE SHIPPING.

There are:

• no additional delivery fees,
• no surcharges for multiple bottles,
• no customs or import charges within the EU.

The product price (€149 per bottle) is the final price paid at checkout.

4. Delivery Times

Estimated delivery time within the EU:
12 to 20 days.

Delivery times may vary depending on your exact region within the EU, weather conditions, and carrier capacity.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

• your tracking number
• a direct link to track your shipment online

This allows you to monitor your delivery in real time.

6. Shipping Restrictions

Please ensure that wine delivery is permitted in your EU country or region.
By placing an order, you confirm that:

• you are of legal drinking age in your country
• you provide a valid EU delivery address
• someone of legal age will be available to accept the delivery

7. Damaged or Lost Shipments

While we carefully prepare all shipments, unexpected events may occur during transit.

If your order arrives damaged, or if your shipment is lost, please contact us within 5 days of delivery (EU consumer standard).

Please include:

• your order number
• photos of the damaged packaging or bottle

We will arrange a replacement or provide a suitable resolution.

8. Returns & Exchanges

Due to the nature of the product (wine), we cannot accept returns or exchanges unless:

• the item is damaged,
• or you received an incorrect product.

For eligible cases, please contact us within 5 days of delivery.

(Full details are provided in our Return & Refund Policy.)

9. Contact Us

If you have any questions or need assistance regarding shipping, feel free to contact us at:

📩 wine@commandaria.com

We are always happy to help.