📜 Privacy Policy — Queen Berengaria Commandaria

Last Updated: [09 April 2026]

Thank you for visiting www.commandaria.com

(the “Website”).
At Queen Berengaria Commandaria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse our Website, purchase our wine, or interact with our services.

By accessing or using our Website, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our Website.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data when you visit our Website or place an order:

• Full name
• Shipping and billing address
• Email address
• Payment information (processed securely through encrypted payment providers)
• Order history and preferences

We collect only the information required to fulfill your order and provide high-quality service.

1.2 Usage Data

We may automatically collect non-personal technical information, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Website

This helps us improve functionality and user experience.

2. How We Use Your Information

We use your information for the following purposes:

• Processing, shipping, and delivering your order
• Communicating with you about your purchase (confirmation, updates, tracking)
• Improving the performance and security of our Website
• Customer support and account management
• Sending product updates or offers (only if you have opted in)
• Monitoring website analytics and statistics

We do not sell your personal information to third parties.

3. Data Sharing

3.1 Essential Service Providers

We may share your data with trusted third parties strictly for operational purposes, such as:

• Payment processors
• Shipping and delivery partners
• IT and hosting providers

These parties are required to protect your data and use it only for the services they perform on our behalf.

3.2 Legal Compliance

We may disclose personal data if required by law, regulation, court order, or to protect our rights and security.

4. Data Retention

Your personal data will be retained only for the period necessary to:

• Complete your order
• Meet legal and accounting requirements
• Maintain service records

After this period, your data will be securely deleted or anonymized.

5. Data Security

We implement strict security measures to safeguard your data from unauthorized access, alteration, or misuse.

• SSL encryption for all payments
• Secure servers and firewalls
• Restricted access to personal information

While we take every precaution, no online transmission can be guaranteed 100% secure.

6. Your Rights (GDPR Compliance)

You have the following rights regarding your personal data:

• Access your information
• Correct inaccurate or incomplete data
• Delete your data (“Right to be forgotten”)
• Restrict or object to certain processing activities
• Request portability of your data

To exercise any of these rights, contact us at:
📩 wine@commandaria.com

7. Cookies and Tracking Technologies

Our Website may use cookies to:

• Enhance user experience
• Remember your preferences
• Analyze website performance and traffic

You may disable cookies through your browser settings, but certain Website features may not function properly.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📩 wine@commandaria.com