Refund policy

Return Policy

Thank you for your purchase of Queen Berengaria Commandaria from www.commandaria.com

We take great care in preparing and shipping every order. In the rare event that your order arrives damaged or incorrect, please review our Return Policy below.

1. Eligibility for Returns

Returns are accepted only in the following cases:

  • The item arrived damaged during transit.
  • An incorrect product was delivered.

To be eligible, the bottle must be unopened and in its original packaging. Please contact us within 5 days of delivery with photos of the damage or incorrect item.

⚠️ Open bottles cannot be returned under any circumstances.

2. Return Process

If you meet the eligibility criteria and would like to return your purchase, please follow these steps:

  1. Contact our customer support team at wine@commandaria.com to initiate the return process. Please provide your order details and the reason for the return.
  2. Our customer support team will provide you with instructions on how to return the item and the return shipping address.
  3. Pack the item securely in its original packaging and include a copy of the original invoice or order confirmation.
  4. Ship the package back to us using a reliable shipping method with tracking.

Note: For damaged or incorrect items, physical return is not required. See Section 5.

3. Refunds

Upon receipt and inspection of the returned item, we will issue a refund to the original payment method used for the purchase.

  • All refunds will be issued minus a €26.00 processing fee per bottle.
  • This policy also applies to items purchased at discounted or promotional prices.
  • Please allow up to 10 days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

The following items are non-refundable:

  • Items that have been opened or used.
  • Items damaged by the customer.
  • Products returned without prior authorization from the original purchaser.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery with clear photos of the product. Based on our assessment, we will arrange a replacement or refund. Physical return of damaged items is not required.

6. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team at:

📧 wine@commandaria.com